Find answers about earning and redeeming Cash Back. Or reach out to Rakuten Member Services about missing Cash Back or other questions.
GETTING STARTED
How does it work?
- Connect a Rakuten account. Create or connect a Rakuten account during Samsung Wallet Perks setup. You only need to do this once. If you already have a Rakuten account, enter your Rakuten email address.
- Link a card. Link a card to Rakuten to start earning Cash Back at nearby stores and restaurants. Once linked, all dining offers are added automatically. Add in-store offers individually.
- Shop or dine. Shop or dine at participating restaurants and pay with your linked card.
- Earn Cash Back. Cash Back will be added to your Rakuten balance.
How do I connect my Rakuten account to Samsung Wallet Perks?
Open Samsung Wallet and follow the prompts to connect your Rakuten account. You'll verify your account with a one-time code sent to your email.
What happened to the Cash Back I earned in the previous Samsung Wallet Perks experience?
Your Cash Back is still available. Any Cash Back earned before connecting Rakuten to Perks is kept separate from Cash Back you earn going forward.
To access it, open Samsung Wallet and go to the Perks tab. Tap the three-dots menu, then Cash Back activity. On Cash Back activity, tap View previous Perks Cash Back.
EARNING CASH BACK
Can I earn Cash Back on in-store purchases?
Yes. Link a card to Rakuten, then add in-store offers individually in the Nearby Cash Back section of Samsung Wallet Perks. Pay with your linked card at checkout to earn. Using a debit card? You must run your debit card as credit (and sign, if prompted) to earn Cash Back. Debit transactions processed as PIN may not qualify.
Can I earn Cash Back at restaurants?
Yes. Once you link a card to Rakuten, all available dining offers are automatically added. Dine at a participating restaurant and pay with your linked card to earn.
REDEEMING CASH BACK
How do I redeem my Cash Back?
To redeem your available Cash Back, go to Perks and tap the three-dots menu. Then, go to Cash Back activity, then select Redeem now.
When can I redeem my Cash Back?
Once you have a Samsung Cash Card, you can transfer your available Cash Back to it anytime, or have it sent automatically every 3 months.
- Redeem anytime: Once you have more than $5 available, you can transfer it to your Samsung Cash Card whenever you'd like.
- Automatic payouts: Your Cash Back will be automatically transferred to your Samsung Cash Card every 3 months, as long as your available balance is more than $5.
Can I update my Rakuten payout method to something else?
To earn Cash Back with Samsung Wallet Perks, you must select Samsung Cash as your Rakuten payout method. If you switch to a different payout method, you won’t be able to continue earning with Samsung Wallet Perks until you switch back.
What does pending Cash Back mean?
After your order details are sent, your Cash Back is pending in case of returns, exchanges, exclusions, or other changes to your purchase. Transactions typically appear in Cash Back activity within 24 hours of your purchase.
Here’s when you can expect your Cash Back to be confirmed.
Online and in-store: Within 3–14 weeks after your purchase
Dining: Within 3–5 days after you dine
Travel: Within 6–17 weeks after your trip is complete. If you earned at Expedia, Cash Back will be confirmed within one week after completing your trip.
MISSING CASH BACK
I’m missing Cash Back. What should I do?
First, check that at least 24 hours have passed since your purchase, since transactions can take some time to appear in your account. If you didn’t earn Cash Back and you think you should have, let us know and we'll look into it.
LEGAL AND PRIVACY
Rakuten Terms and Conditions
View Rakuten’s Terms and Conditions
Terms and Conditions for the Rakuten-Samsung Wallet Perks Program
View Terms and Conditions for the Rakuten-Samsung Wallet Perks Program
Rakuten Privacy Policy
Rakuten Privacy Preferences
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