We are committed to ensuring digital accessibility and optimized experiences for all visitors to www.rakuten.com. To achieve this, we have implemented measures to enhance user experience, particularly for those utilizing assistive technologies like screen readers or magnifiers.
Our website undergoes continuous monitoring and testing by AudioEye, a third-party provider specializing in web accessibility. Automated test results are reported to Rakuten.com, and AudioEye further assists with expert review, remediation, and user testing involving individuals with disabilities. Any discovered issues are either directly remediated by AudioEye or reported to Rakuten.com for resolution. AudioEye also continuously refines its solutions to improve accessibility.
The "Trusted by AudioEye" badge signifies our commitment to accessibility and digital inclusion, as Rakuten.com and AudioEye collaborate to maintain conformance with WCAG 2.2 Level AA Success Criteria.
We value your feedback. If you encounter any accessibility barriers, please report an issue. AudioEye's Accessibility Help Desk is available to assist with any issues accessing content or features on Rakuten.com. This Help Desk also offers personalization tools to customize your user experience. If not enabled by default, you can activate it by selecting the "Activate Help Desk" button, after which the Accessibility icon will be visible on any page.
The AudioEye Accessibility Help Desk provides:
- A platform for users to report accessibility and usability issues.
- Personalization tools to customize the website's visual display.
- Easy navigation through pages by element or content hierarchy.
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