Rakuten.com/shop FAQ

What happened to Rakuten.com/shop?

As of September 15, 2020 we’re no longer selling products directly on Rakuten.com/shop, but you can still get rewarded at over 2,500 stores.

Start your shopping at Rakuten.com, or get the Rakuten App or browser extension to earn Cash Back at your favorite stores.


Just send us an email at memberservices@rakuten.com and we’ll help you out.

Where do I go for merchant support?

If you’re a merchant, reach out to our dedicated team at support-merchantmarketplace@mail.rakuten.com.

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