Blue Cash Everyday® Card from American Express Frequently Asked Questions

How do I earn Cash Back on Rakuten?

Earning Cash Back on Rakuten is as easy as 1-2-3:

  1. Start at Rakuten: On the Rakuten website or in the Rakuten App, click the store where you want to shop.
  2. Shop like always: Place an order and we’ll automatically add Cash Back to your account.
  3. Choose how to get paid: We’ll send your Cash Back via PayPal or check.

That’s all you have to do. Once the store lets us know that you’ve made a purchase, we add your Cash Back to your account and notify you. It usually takes a little time for the store to confirm that your purchase was completed. Depending on the store, it can take from a few hours to several days.

What is unique about this offer for American Express Blue Cash Everyday Card Members?

American Express Blue Cash Everyday Card Members earn an exclusive introductory Cash Back rewards offer on the first three transactions made at select merchants with the Card: 15% Cash Back on your first transaction and 10% Cash Back on your second and third transactions. Select merchants in scope for the introductory cash back offer can be found on the select stores page. Terms apply.  See offer Terms and Conditions for more details. 

How long does the exclusive Cash Back rate apply at select stores?

Eligible purchases must be made within the offer period July 20, 2020, and September 19, 2020. After your first three eligible purchases or the end of this offer timeframe, the introductory Cash Back rewards offer will no longer apply. You will continue earning Cash Back on Rakuten at the rates available across stores.

Am I eligible for this offer?

You must enter the first six digits of your Blue Cash Everyday® Card from American Express and the email address associated with your Amex account. You are eligible to redeem this offer if you are not already a Rakuten member.

Where can I track and redeem my cash back balance for this offer?

The Cash Back earned through this offer will be earned directly on Rakuten. You can visit your Cash Back Balance to verify that you earned Cash Back on a purchase. We usually can’t report Cash Back at the time of purchase because it takes time for the store to notify us that you placed an order. Depending on the store, this can take from a few hours to several days. Once the store confirms that you’ve made a purchase, we’ll add Cash Back to your account and notify you. At that point, the amount will be viewable in your Cash Back Balance.

Every three months, we will send you the Cash Back you’ve earned, either in a Big Fat Check or via PayPal. If Cash Back for an order is still pending approval, it will carry over to your next payment. We typically send the Cash Back from your Rakuten account in accordance with the current payment schedule. Rakuten reserves the right to modify the payment schedule at any time. To see the current balance in your Rakuten account, go to your Rakuten account page.

If you use your Blue Cash Everyday® Card to make the purchases, you will separately earn Cash Back on eligible purchases and in the form of Reward Dollars. You can redeem Reward Dollars as a statement credit whenever your available Reward Dollars balance is 25 or more. You will earn a reward of 3% on the first $6,000 of eligible purchases made on the Card in a calendar year at supermarkets located in the U.S. (superstores and warehouse clubs are not considered supermarkets); 2% on eligible purchases of gasoline at gas stations located in the U.S. (superstores, supermarkets and warehouse clubs that sell gasoline are not considered gas stations); 2% on eligible purchases at select department stores located in the U.S. (the current list of select major department stores at which you can receive a 2% reward is available at americanexpress.com/rewards-info); and 1% on all other eligible purchases. Additional terms apply.

Who do I contact with questions about my Rakuten account and this offer?

For questions about your Rakuten account and inquiries regarding this offer, please contact Rakuten.

For all general Blue Cash Everyday Reward Dollars program questions, please contact American Express.

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