In general, Rakuten Hotels will be notified about the completion of your hotel stay shortly after you check out. Full details about your reservation, however, are reported within the subsequent weeks to allow time for proper reconciliation of refunds, credits, etc. These details about your reservation are generally reported to Rakuten on the 16th of the month following your stay.
As a rule of thumb, Cash Back may not definitively post to your account until 14 days after travel.
If you completed your hotel stay more than 14 days ago and still don’t see the related Cash Back in your account, please let us know so we can help!