Some popular browsers have changed their settings to prevent tracking of your browsing information. These changes are intended to increase your privacy, but they also impact our ability to track your orders to give you Cash Back.
Apple’s technology is called Intelligent Tracking Prevention 2.0, and it affects the Safari browser for both MacOS and iOS (Mac, iPhone and iPad). Technical details can be found here.
While most of our store partners have made the necessary changes to ensure your orders are tracked and you receive Cash Back, some are still working on it. In those cases, tracking may be blocked when using this browser.
How to tell which store websites are blocked by the browser
To see whether a store’s tracking is blocked by the browser, visit the store’s page on Rakuten. We’ll let you know if there’s a tracking problem. Otherwise, just shop as you normally would to continue to earn Cash Back.
What to do if a store doesn’t offer Cash Back in your mobile browser
If a store doesn’t offer Cash Back in the browser you’re using on your mobile device, we recommend using the Rakuten App to shop at that store.
What to do if a store doesn’t offer Cash Back on your mobile device
If a store doesn’t offer Cash Back on your mobile device, we recommend shopping on desktop using the Chrome browser.
What to do if a store doesn’t offer Cash Back in your desktop browser
If a store doesn’t offer Cash Back in the browser you’re using on desktop, we recommend using the Chrome browser.
Still stuck? Contact us.