Supported Browsers

You can use Rakuten on all of the most popular browsers, including: Microsoft Internet Explorer and Edge, Chrome, Firefox and Safari. Rakuten works best with all of the current versions and some previous versions of these browsers.

  • Internet Explorer (IE), version 11+
  • Firefox, versions 15+
  • Chrome, versions 21+
  • Safari, versions 6+
  • Edge, all versions

Browsers that allow the creation of cookies are highly recommended, like Internet Explorer, Firefox, Chrome and Safari. Third-party browsers are not guaranteed to be compatible with Rakuten and may prevent you from earning Cash Back.

Browser Settings

Your browser may be configured in a manner that does not work with the Rakuten program. If so, you may have trouble signing in or reaching our merchant sites. Below are some steps that you can take to adjust the settings of supported browsers to avoid these problems. 

Internet Explorer (IE), Version 11+

Step 1: In IE, click the gear icon in the upper right corner, then select “Internet options.”


Step 2: Go to the “Privacy” tab, move the slider to “Medium High” and click “OK.”


Firefox, Versions 15+

Step 1: PC users, click “Options” from the Firefox dropdown menu. Mac users, click “Preferences.”



Step 2: Go to the “Privacy” tab and select “Use custom settings for history” under the “History” section and click “Exceptions.”


Step 3: Enter, click “Allow” and select “Save Changes.”


Chrome, Versions 21+

Step 1: In your Chrome browser window, click the three dots in the upper-right corner and then click “Settings.”


Step 2: Scroll to the bottom and click “Advanced.”


Step 3: Click “Content settings.”


Step 4: Click “Cookies.”


Step 5: At the bottom, next to “Allow,” click “Add.”


Step 6: In the popup window, type “” under Site, and then click “Add.” You’re all set!


Safari, Versions 6+

Step 1: In the Safari menu, click “Preferences.”


Step 2: Go to the “Privacy” tab and under “Cookies and website data,” make sure that the box next to "Block all cookies" is unchecked.


Edge, All Versions

Step 1: Go to the Edge menu by clicking the three little bars icon in the upper right corner and click “Settings.”


Step 2: Scroll toward the bottom and click on “View advanced settings.”


Step 3: Under the Cookies header, select “Don’t block cookies.”


Still stuck? Contact us for more support.

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