How do I redeem Cash Back for an e-gift card?
Open the Rakuten iOS App to redeem any time before the next payment date. You need a minimum of $5 confirmed Cash Back. Choose your e-gift card and complete the steps to redeem your Cash Back. We’ll send your e-gift card to the email address associated with your Rakuten account within 48 hours. Learn more
What e-gift cards do you offer?
You can choose from e-gift cards at top stores including Grubhub, Ulta Beauty and more! Explore all e-gift cards in the Rakuten iOS App.
How long does it take for my e-gift card to arrive?
You’ll receive your e-gift card via email within 48 hours after redeeming at the email address associated with your Rakuten account.
You’ll also receive a confirmation email immediately after redeeming with your order number, date, amount and other details for reference if you encounter any problems.
Be sure to save both emails for future reference!
My e-gift card never arrived. What should I do?
Your e-gift card will be sent to the email address associated with your Rakuten account. Be sure to check your Spam folder.
If it’s been longer than 48 hours and you still haven’t received your e-gift card, contact us.
There was an issue redeeming my Cash Back. What should I do?
Sorry to hear that. Try redeeming again in a few hours. If you’re still having trouble, contact us.
Where can I find my e-gift card?
Your e-gift card details will be sent to the email address connected to your Rakuten account. Open the email to access your e-gift card number and instructions for using it. Can’t find it? Contact us.
How do I use my e-gift card?
Open the email with your e-gift card. Select See Card Details, then enter the e-gift card number and pin (if needed) at checkout. Be sure to save a copy of your e-gift card so you can access it later.
You can use your e-gift card to pay when you shop online or in-store. To use in store, open the e-gift card email and select See Card Details to open a barcode that can be scanned in store.
Can I cancel my e-gift card order?
Once you redeem your Cash Back for an e-gift card, we are unable to cancel your request. Double check to make sure that your email address and all other details are correct before redeeming.
I earn American Express Membership Rewards® points. Can I redeem points for e-gift cards?
At this time, members who earn in points are not eligible to redeem for e-gift cards.
I don’t have the Rakuten iOS app. Can I still redeem my Cash Back for e-gift cards?
Currently, redemption is only available on the Rakuten iOS app. We hope to make it available for the Rakuten Android app and Rakuten.com soon!
Is this available for all Rakuten members?
Right now, only select members can redeem their Cash Back for e-gift cards, based on their shopping history and Cash Back balance. If you aren’t seeing the option to redeem your Cash Back in your Rakuten iOS App now, check back again soon!
Why Didn’t I Earn Cash Back on my full purchase when using a Gift Card?
Walmart, Fanatics, and Best Buy don’t allow Cash Back on the portion of the purchase made with a gift card. For example, if you get a $20 gift card and use it when purchasing a $100 item, you’ll still receive Cash Back on $80 of your purchase.
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