How to Delete Your Account

If you're having an issue, you can always contact us and we'd be happy to help! Otherwise, if you'd like to delete your Rakuten account, follow these steps.

  1. Go to Privacy Preferences in your Account. For security reasons, you may be asked to log in again.

  2. Select Delete my account. Once you confirm you want to delete your account, you will be removed from Rakuten. Deleting your account can't be undone and you will not have access to any of your account information.

Not ready to delete your account? You can delete your data from the Privacy Preferences page, or consider these options:

Change Your Email Preferences or Unsubscribe

How to Uninstall the Browser Extension

 

FAQ

What happens to my Cash Back once I delete my account?

When you delete your account, you have two options:

  1. Choose to receive your remaining confirmed Cash Back balance.

  2. Delete your account immediately without receiving your Cash Back.

If you choose to wait for your Cash Back, we’ll send it via your current payment method. Don’t have a payment method set up? Choose how you want to get paid.

What if I still have some pending Cash Back?

We can only send Cash Back that is confirmed in your account. If you have any pending Cash Back or bonuses, we recommend waiting until they’re confirmed before deleting your account. If you don’t want to wait, you can still delete your account, but you won’t receive any pending Cash Back or bonuses.

Will I still be able to access my Cash Back and payment history?

No. Once you delete your account, you will not be able to log in and see your Cash Back, payment history or any other account information including linked credit cards, favorite stores and more.

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