When you’ve clicked on an Ebates link to earn Cash Back at a store—on Ebates.com, in the Ebates App or with the Ebates Cash Back Button—you’ve created an Ebates Shopping Trip. Your Shopping Trip is assigned a unique number, which we use to verify your purchase with the store.
Your purchases will only earn Cash Back if you start a Shopping Trip with Ebates first. Without the click on an Ebates link that starts a Shopping Trip, we have no way of showing the store that you are an Ebates member.
Tracking your Shopping Trips
Sometimes you’ll start a Shopping Trip and not make a purchase; however, we’ll still have it recorded in your account for up to three months, should you need to refer to it. This number can come in handy if you ever think you have not earned Cash Back for a purchase and want to ask Member Services to look into it.
You can always visit My Account to view your Shopping Trip history.
About repeat Shopping Trips
To earn Cash Back, you must click through an Ebates link every time you shop. That means that if you click through Ebates and make a purchase, then return to that store later to make a second purchase, you must remember to start another Ebates shopping trip in order to earn Cash Back.
Likewise, if you use multiple windows on your browser, the window in which you shop at the store must have come from an Ebates link.